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Commitment to Our People

Commitment

The Group aims to create superb customer experiences that connect people. To do so, the Group is committed to fostering a collaborative and diverse working environment for its employees, underpinned by the principle of treating people with dignity and respect, and by offering equal opportunities to all stakeholders.

Talent Development and Training

The performance of the Group and its customers’ experience are dependent on its ability to attract, retain and develop suitable talents in a competitive labour market. The Group is committed to creating opportunities for youth and providing them with aspirational goals. The Group works closely with educational institutions to recruit young talents that can support its growth.

The Group recognises that building employee skills through continuous development programmes is essential for driving business performance and sustainability. Employees are encouraged to broaden their horizons with further knowledge by participating in the Group’s comprehensive training programmes, stimulating personal growth and supporting their job functions.

Connecting with Employees

The Group respects the rights of its employees to express their views. The Group has established a number of communication channels, including seminars and workshops, which are designed to facilitate open dialogue with employees. Employees are encouraged to exchange viewpoints and ideas through these media. Feedback and suggestions from employees are important in shaping the talent management practices of the Group.

The Group regularly shares latest business development information with employees via emails and newsletters. The intranet and 3Connect mobile application platforms not only connect employees but also enhance their digital experience. Employees can also access the latest Group policies and guidelines as well as comprehensive information on topics such as office mobility, staff welfare and shuttle bus schedules. In the event of crisis, the Crisis Management Team distributes critical real-time information to alert and protect employees while ensuring business continuity.

Health, Safety and Well-being

The health, safety and well-being of employees is an integral part of the Group’s culture. It is a core value for the delivery of superior network performance and exceptional customer experience. The Group offers a robust welfare programme to employees which covers a broad range of areas related to well-being, including work-life balance, physical health, fitness and sports, balanced and nutritious diets, and mental health. The Group also provides flexible paid leave entitlements to its employees.

The Group is committed to creating a safe and healthy workplace that allows employees to enjoy a quality of life while driving performance and productivity. Health and safety management programmes and related trainings are offered to employees based on the nature of their work and applicable safety standards. Employees can also access the latest health and safety information on the intranet. Periodic refresher courses are provided to employees to stress the importance of the relevant safety guidelines.

Monitoring Compliance

The Group is committed to providing a positive, respectful and safe working environment for its employees. The Group adheres to fair employment practices and promotes diversity and equal opportunity in its recruitment and promotion processes. Employees are hired and selected based on their skillsets and abilities, regardless of their race, gender or religion. The Group has zero tolerance for discrimination and harassment of any kind, including but not limited to unwelcome and offensive conduct (whether verbal, physical or visual) based on a person’s gender, marital status, disability or otherwise.

The Group also strictly prohibits the use of child and/or forced labour. Rigorous measures and audits are taken to prevent these unethical practices. The Group complies with all applicable labour standards, employment guidelines and regulations, and all labour-related legislation relevant to its operations. Regulatory frameworks within the Group are also evaluated and monitored, with internal policies prepared and updated accordingly. The employment policies, the Code of Ethics and other related policies, procedures and guidelines of the Group, collectively form a governance framework for ensuring regulatory compliance and protecting employee rights and benefits. The Group holds dedicated workshops to strengthen employee awareness and understanding of its internal controls and compliance procedures. The Group offers a robust welfare programme to employees covering a broad range of areas related to their well-being.

For more information, please refer to the Company’s Sustainability Report.