- Approach to Sustainability
- CSR Pillars and Policies
- Stakeholder Engagement
- The Materiality Assessment Process
- Corporate Governance
Approach to Sustainability
As one of the leading mobile telecommunications operators in Hong Kong and Macau, the Group is committed not only to its shareholders, but also to a wide range of stakeholders including employees, customers, suppliers, creditors, regulators and the communities. Taking a proactive approach to sustainability is a core part of the Group’s values and is displayed on multiple fronts of its corporate strategies. Sustainability is an integral element in maintaining the Group’s position as a responsible mobile telecommunications operator and in safeguarding the well-being and prosperity of the communities in which it operates.
CSR Pillars and Policies
The overall sustainability approach and priorities of the Group are built on four pillars: Business, People, Environment and Community. Each pillar is supported by the corresponding Group policies, leadership, and the collective efforts of the entire business. These four pillars guide the Group in setting the overall direction of its sustainability strategies for implementation across its businesses. The Group has policies, procedures and guidelines in place to support management in addressing material sustainability issues across the Group.
- Sustainable Business
- Long-term Return
- Fair Business Practices
- Good Corporate
- Business Ethics
- Health and Safety
- Staff Remuneration
- Environmental Compliance
- Target Setting
- Environmental Management
- Minimising Environmental
Products and Processes
- Supporting Conservation
- Employee Volunteerism
- Elderly Care
- Arts and Culture
- Disaster Relief
The Group engages in open and transparent dialogues with key stakeholders including employees, shareholders, investors, creditors, customers, business partners, suppliers, professional institutions, non-government organisations, regulatory authorities and public media. The Group regularly collects stakeholders’ views through a variety of channels, such as meetings, workshops, surveys and feedback programmes.
The following table summarises the channels established by the Group to engage and communicate with stakeholders and gain understanding of their views and expectations.
|Key Stakeholders||How We Engage|
|Shareholders and Investors||
The Materiality Assessment Process
- Identified CSR and sustainability issues
that are considered to be relevant and
important to the businesses of the Group
and its stakeholders based on a review of
CSR and sustainability-related practices
and information disclosed.
- Assessed the importance of issues
based on the expectations of regulators,
sustainability ratings and industry peers.
Prioritised issues that have a significant
impact on the ability of the Group to
create long-term and sustainable values
Reviewed and approved the material
issues for each business units by the
The following table summarises the material sustainability issues for the business:
Data Privacy & Information Security
The Group adopts the materiality assessment process to determine its focus areas for managing and monitoring its sustainability performance. The results facilitate the Group in steering its sustainability strategies, prioritisation of its sustainability activities, and the establishment of meaningful metrics for effective performance evaluation. The Group also sets specific targets and roadmaps to achieve its sustainability mission.
The Group strives to attain and maintain high standards of corporate governance best suited to its needs and interests. The Group believes that an effective corporate governance framework is fundamental to promoting and safeguarding the interests of its shareholders and other stakeholders. Accordingly, the Group has adopted and implemented corporate governance principles and practices that emphasise a high-calibre board, effective risk management and internal control systems, stringent disclosure practices, transparency and accountability. The Group is committed to continuously improving these practices and inculcating an ethical corporate culture.
For more information, please refer to the Group's Corporate Governance Report.